All scooters and wheelchairs MUST be stored in the stateroom. Should you choose a stateroom that has not been designated as accessible, you will need to bring a collapsible wheelchair, or if you have a motorised wheelchair or scooter, the width must not exceed 26 inches to enter the stateroom door. Motorised wheelchairs and scooters are allowed in our accessible staterooms provided that they are powered by gel-cell batteries and the chargers must be adaptable to 110 volts. Accessible staterooms offer wider door frames, roll in showers, shower benches, high-rise toilets and handrails in shower and toilet area. We recommend you book well in advance as possible as availability is limited. Wheelchair accessible staterooms are available on all our ships. The limited supply of wheelchairs onboard are available for emergency rental arrangements and are on a first come first serve basis. If you will require regular use of a wheelchair, we strongly recommend that you bring your own wheelchair with you or make rental arrangements with Scootaround. In order to accommodate our guests, Norwegian Cruise Line wheelchairs are reserved exclusively for embarkation and disembarkation situations. Norwegian Cruise Line has a limited supply of wheelchairs onboard. Assistance is arranged for at the time of booking upon identification of your specific service request.įor guests who cannot walk on their own, a wheelchair, scooter or walker may be the primary mobility assistance aid for getting on and off the ship. Pre-arranging for special assistance helps travel proceed more smoothly. It is essential that we be notified of any special medical, physical, or other requirement you may have as soon as possible, including whether you intend to bring a scooter with you. dressing, eating, and attending safety drills) MUST have a capable travelling companion. Guests who are unable to care for their basic needs (e.g. In limited situations (either on board or ashore), we may find it necessary to ask you to make alternative travel arrangements, such as if a disabled guest is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aid and services. We will work with you to try to meet all your reasonable needs for your cruise, but due to the nature of travel on a passenger cruise vessel, if advance notice is not given, Norwegian Cruise Line may not be able to provide you with what you need. You'll have a much more enjoyable cruise experience if you tell us what you need. What works well for others may not meet your requirements. The more information that we have concerning any special requirement you may have, the more prepared we are to meet your needs during your cruise. Please make every effort to contact our Access Desk well in advance of your cruise – at least 90 days for interpreters and 45 days for all other requirements. But we do need adequate time to prepare for your arrival. Whatever your special requirements are, Norwegian Cruise Line will do whatever it reasonably can to accommodate you. To get more information or request accessibility assistance on your upcoming cruise, fill out the Accessibility & Medical Questionnaire or contact us using the phone number at the bottom of this page. Norwegian Cruise Line also has a centralised internal corporate resolution staff to assist the Access Officer, available by telephone 24 hours a day. Norwegian Cruise Line has Access Officers who will be the primary point person working to make sure all your needs are met. Staff will be available throughout your cruise to see to your needs. Once you have boarded, you will be met by staff who will have all of the information that you conveyed to Norwegian Cruise Line either directly or through your travel professional. These details will be communicated to our cruise staff who will take care of the accommodations and prepare for your holiday.Ī member of the Access Desk will speak with you about each and every aspect of your cruise, from transportation to and from the vessel, your stateroom, shore excursions and any other expectation or need that you may have. After receiving your Accessibility & Medical Questionnaire, these specially trained in Norwegian Cruise Line's policies and procedures, will document your reservation with information concerning your service requests. Within our Reservations Department, an exclusive team of experienced professionals operate to help facilitate your travel. Norwegian Cruise Line has a dedicated team of experienced travel professionals specifically trained to assist guests with disabilities and special needs, before, during and even after your cruise.
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